Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- Nice Kicks ships out from its Austin, TX warehouse on a weekday basis. Please allow 24 hours for order processing from Monday to Thursday and 24-72 hours on the weekend based on what day you order. Once your order has been processed and all items are confirmed in stock, you will have a tracking number emailed to you and added to your online account.
Nice Kicks ships UPS ground for all Domestic Shipments (other than PO Box shipments, which ship USPS) and USPS for all International Deliveries. - Privacy & Security
- Nice Kicks uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands.
- Returns & Replacements
- We want to ensure that you are happy with the products that you have purchased from Nice Kicks. Should the items you received not meet your expectations, please contact one of our customer service associates to assist with your return. They may be reached at: shop@shopnicekicks.com or online via our chat service that is available Monday thru Friday from 9:00 am to 5:00 pm and Saturday from 10:00 am to 6:00 pm CST.
- Ordering
- While shopping online at Shopnicekicks.com, should you have any questions regarding how to place an order, please contact our trained customer service professionals via our online chat who will happily walk you through our checkout process. They are available Monday thru Friday from 9:00 am to 5:00 pm and Saturday from 10:00 am to 6:00 pm CST.
- Payment, Pricing & Promotions
- Nice Kicks prides itself in always charging “Box Price” for its sneakers. You will never find us charging a price about the Manufacturer’s Suggested Retail Price (MSRP) on a product. If you have found the exact same product (Brand, model, color, year, size classification) we are offering, we will happily price match. Contact our customer service professionals for more information.
- Viewing Orders
- You can check the status of your order by logging into your account under the “My Account” tab on the top right hand side of the page. Enter in your log in information and once logged in, you will find the “My Orders” tab on the left hand side column marked “My Account”.
- Updating Account Information
- You can change your account information by logging into your account under the “My Account” tab on the top right hand side of the page. Enter in your log in information and once logged in, you will find the “Account Information” tab on the left hand side column marked “My Account”.
